Customer Care
At Shultz Audio Video, we know the investment you made in your equipment and technology is important.
Customer Care: SAVCare Performance Plans
The day we complete your installation is the day we start the next phase of our relationship. That is when SAVCare begins, our remote and on-site support for your system. With SAVCare, it’s our responsibility to make sure all of your equipment and systems that make up your technology solution operates not only today, but also in the future.
At Shultz Audio Video, we treat your home as a respite from the outside world. Which is why our plans are designed to take care of everything. From system integrations, programming, software and networks to connectivity to your internet service. We also diagnose, troubleshoot, monitor, update and maintain your systems so you never have to worry. In addition to this, we also schedule periodic wellness visits to, calibrate, update and run performance checks on your equipment and systems.
Why SAVCare?
There are times when you may experience limited or no connectivity to the Internet or your cable. Rather than trying to get a hold of your ISP or cable company, we can diagnose the issue. Whether it is simply an outage (in which case you’ll need to wait) or something in your network that needs to be rebooted, you’ll be informed every step of the way. We can reset your system and even update your lighting and shade scene presets remotely to ensure you never have to worry again.
SAVCare Performance Plans
| FEATURE | BENEFIT | ELITE | PREMIER | PLUS | ESSENTIALS |
|---|---|---|---|---|---|
| Proactive remote system monitoring | Your system notifies us of issues, often before you know | X | X | X | |
| Device monitoring and health report | Comprehensive monitoring of all IP enabled devices | X | X | X | |
| Extended remote service hours | Remote service beyond our regular business hours | 24/7/365 phone, text or email | 24/7/365 phone, text or email | 24/7/365 phone, text or email | 24/7/365 phone, text or email |
| Extended on-site service hours | On-site service beyond our regular business hours | Mon-Sat, 8a-8p* | Mon-Fri, 8a-6p* | Mon-Fri, 9a-5p* | Mon-Fri, 9a-4p* |
| Priority scheduling | How fast we respond to an on-site service request | Same-day or Next-day | 2 business days | 3 business days | Scheduled |
| Response time | How fast we respond to a system or call-in notification | Less than 1-hour | Less than 1-hour | Less than 1-hour | Less than 1-hour |
| Complimentary site visits for service or support | Site visits for service or support at no added charge | Included | 1-hour per month included | ||
| Complimentary equipment repair service | Includes hardware testing, removal, repair and reinstallation | Up to 3-years from new | |||
| On-site system checkup | Our techs clean, test and update your system on-site | Two visits per year | One visit per year | ||
| Elite member product promotions | Special pricing on select products that match your system | X | |||
| Lighting and shade scene reprogramming | We’ll update your lighting and shade scene presets | X | X | ||
| Remote system access | Control and lighting system access from your mobile phone | X | X | X | X |
| Password management | Off-site backup of all system passwords | X | X | X | X |
| Recorded surveillance video footage retrieval | Assistance with finding archived security camera recordings | X | X | ||
| Power management for surge/brownouts | We monitor and reset your system due to electrical issues | X | X | X | |
| Network configuration management | Remote management of your network components | X | X | X | |
| Annual WiFi network scan | On-site review of network speed and coverage | X | X | X | |
| Internet and CableTV troubleshooting | Monitoring and assistance with ISP issues | X | X | X | X |
| Parental controls | We give you an app so you can turn-off WiFi access | X | X | X | X |
| Transferable | You can transfer your plan to a new homeowner | X | X | X | X |
Please call our office (760) 444-0407
| FEATURE | BENEFIT | ELITE | PREMIER | PLUS | ESSENTIALS |
|---|---|---|---|---|---|
| Proactive remote system monitoring | Your system notifies us of issues, often before you know | X | X | X | |
| Device monitoring and health report | Comprehensive monitoring of all IP enabled devices | X | X | X | |
| Extended remote service hours | Remote service beyond our regular business hours | 24/7/365 phone, text or email | 24/7/365 phone, text or email | 24/7/365 phone, text or email | 24/7/365 phone, text or email |
| Extended on-site service hours | On-site service beyond our regular business hours | Mon-Sat, 8a-8p* | Mon-Fri, 8a-6p* | Mon-Fri, 9a-5p* | Mon-Fri, 9a-4p* |
| Priority scheduling | How fast we respond to an on-site service request | Same-day or Next-day | 2 business days | 3 business days | Scheduled |
| Response time | How fast we respond to a system or call-in notification | Less than 1-hour | Less than 1-hour | Less than 1-hour | Less than 1-hour |
| Complimentary site visits for service or support | Site visits for service or support at no added charge | Included | 1-hour per month included | ||
| Complimentary equipment repair service | Includes hardware testing, removal, repair and reinstallation | Up to 3-years from new | |||
| On-site system checkup | Our techs clean, test and update your system on-site | Two visits per year | One visit per year | ||
| Elite member product promotions | Special pricing on select products that match your system | X | |||
| Lighting and shade scene reprogramming | We’ll update your lighting and shade scene presets | X | X | ||
| Remote system access | Control and lighting system access from your mobile phone | X | X | X | X |
| Password management | Off-site backup of all system passwords | X | X | X | X |
| Recorded surveillance video footage retrieval | Assistance with finding archived security camera recordings | X | X | ||
| Power management for surge/brownouts | We monitor and reset your system due to electrical issues | X | X | X | |
| Network configuration management | Remote management of your network components | X | X | X | |
| Annual WiFi network scan | On-site review of network speed and coverage | X | X | X | |
| Internet and CableTV troubleshooting | Monitoring and assistance with ISP issues | X | X | X | X |
| Parental controls | We give you an app so you can turn-off WiFi access | X | X | X | X |
| Transferable | You can transfer your plan to a new homeowner | X | X | X | X |